Onderwerp: Bezoek-historie

673 On-Board communication phrases for passenger care
Geldigheid:21-12-1994 t/m Status: Geldig vandaag

Dit onderwerp bevat de volgende rubrieken.

1 The Maritime Safety Committee, at its sixty-fourth session (5 to 9 December 1994), approved the attached "On-board communication phrases for passenger care", intended to be included in the "Standard Marine Communication Phrases" which are under development and expected to be available after 1996.

2 The Committee, noting that the on-board communication phrases for passenger care is a new approach to standardize the verbal communication on board ships, decided that the attached phrases should be employed on an experimental basis.

3 Member Governments are invited to bring the annexed on-board communication phrases for passenger care to the attention of their passenger and ferry shipowners, shipmasters and all others concerned.

Annex On-Board communication phrases for passenger care

1 Briefing/instruction

1.1 Conduct of passengers aboard

1.1.1 General information on conduct of passengers on board.
    .1 Ladies and Gentlemen. This is Captain .......... .
      I have pleasure in informing you that all safety equipment is in full working order. The bow/stern doors are closed and secure. The ship is in all respects ready for sea. Please listen carefully to the safety instructions which follow. In the unlikely event of an emergency, please obey the orders given on the public address system.
      .2 Passengers are requested to read all notes and leaflets concerning safety regulations.

      .3 All regulations concerning the ship's routine have to be obeyed. 1.1.2Briefing on prohibited areas, decks, spaces in the ship.
        .1 Safety regulations do not permit passengers to enter the following spaces:
          - navigating bridge
          - engine room
          - manoeuvring areas at the front and back end of the ship
          - cargo rooms and compartments
          - service rooms
          - all areas and spaces marked "Entry to passengers prohibited"
          - all closed, sealed and/or roped off areas, spaces and rooms
          - car decks when the ship is at sea.
          1.2Briefing on safety regulations/preventive measures/ communications.
            .1 International regulations require all passengers to be assembled in a drill within 24 hours of leaving port.

            .2 a drill will be held
              - to familiarize passengers with their assembly stations
              - to familiarize passengers with their life-saving equipment
              - to familiarize passengers with emergency procedures
              - all passengers must attend this drill. 1.2.1General emergency alarm
                .1 In case of emergency seven short blasts and one long blast will be given by the ship's whistle and the alarm system.

                .2 Remain calm when you hear the general emergency alarm.

                .3 Passengers will be taught how they should act in cases of emergency (see 2). 1.2.2Preventing/reporting fire
                  .1 Always remember that fire is the greatest hazard aboard ship.

                  .2 Always act immediately if you detect fire, smell or see smoke.

                  .3 Always inform somebody of the crew if you detect fire, smell or see smoke.

                  .4 Be careful to extinguish cigarettes completely.

                  .5 Put used cigarettes in a container provided.

                  .6 Never smoke in bed.

                  .7 Never smoke on deck except in permitted areas.

                  .8 Never throw a cigarette overboard.

                  .9 The use of naked light and fire is strictly prohibited.

                  .10 Never use lighted candles.

                  .11 Never hang anything over or near an electric bulb.

                  .12 Never use an electric iron in a cabin. If you need to iron something use the ironing room on .... deck. The key may be collected at the information desk.

                  .13 If you detect a fire, smell or see smoke act immediately as follows:
                    - Call out "Fire on board"
                    - Operate the nearest fire alarm
                    - Inform a member of the crew
                    - Telephone the navigating bridge. The number to dial is ............ 1.2.3P.A. announcements re fire
                      Attention please! Attention please!
                      This is your captain with an important announcement. I repeat, this is your captain with an important announcement.

                        .1 A small fire has broken out in ..... .

                        .2 There is no immediate danger to our passengers or the ship - and there is no reason to be alarmed.

                        .3 For safety reasons we request all passengers to go to their assembly stations on deck ..... and wait there for further instructions.

                        .4 The ship's fire brigade is fighting the fire. We have also radio contact with other ships/radio coast stations.

                        .5 If, contrary to expectations, the fire should spread, it may become necessary to order you to the assembly stations.

                        .6 As soon as I have further information I will make another announcement. I ask you kindly to remain calm. There is no danger at present.

                        .7 The fire is still not under control. There is smoke formation in the forward/after part of the ship. Access to this area is forbidden. The fire has spread. The situation may become critical.

                        .8 For safety reasons we request all passengers to prepare to go to their assembly stations. Access to the assembly stations will be via ...... . Do not forget to take your lifejackets and blankets with you.

                        .9 All passengers of deck no. ..... are requested to follow the crew members who will escort you to your assembly stations.

                        .10 When you get to your assembly stations put on your lifejackets and wait for further orders.

                        .11 Do not go to the lifeboat stations until you are ordered to do so.

                        .12 Go to your lifeboat stations.

                        .13 Do not embark the lifeboats/liferafts. The order to embark the lifeboats/liferafts will be given from the bridge.

                        .14 We have just received a message from land that assistance is on the way. Assistance should arrive within approximately .... hours. 1.2.4 Person overboard
                          If you see anybody fall overboard, act as follows:

                            .1 Call out "Man overboard".

                            .2 Throw lifebuoys overboard.

                            .3 Keep your eyes on the person in the water.

                            .4 Show/tell a ship's officer/crew the person's position, or telephone the bridge immediately, the number is .... 1.2.5 Protective measures for children

                              .1 Children must be kept under permanent observation.

                              .2 Never let children climb or sit on the ship's rails.

                              .3 Special lifejackets for children are available; please ask the steward/stewardess.

                              .4 You may leave your children under qualified care in the children's playroom/on the playdeck on .... deck from .... to .... hours.

                              2 Evacuation and Boat Drill

                              2.1 Allocating/directing to assembly stations, describing how to escape.

                              2.1.1 When the general emergency alarm is sounded which consists of seven short blasts and one long blast, all passengers are to go to their assembly station. Take your lifejackets and blankets with you. Lifejackets are stored in your cabins under your beds and at your assembly stations. You are encouraged to try on your lifejacket.

                              2.1.2 All passengers must put on
                                - warm clothing
                                - long trousers, long-sleeved shirts/jackets
                                - strong shoes and head covering. 2.1.3 All passengers with their lifejackets and blankets are requested to go to their assembly stations/the mess-room (in cargo ships) immediately.

                                2.1.4 From your assembly stations you will be escorted to your lifeboats/liferafts.

                                2.1.5 All passengers are requested to carefully study the safety instructions behind their cabin doors.

                                2.1.6 All passengers are requested to follow the escape routes indicated.

                                2.1.7 Do not use lifts/elevators.

                                2.1.8 All passengers are requested to strictly obey the instructions given by the officers or crew.

                                2.1.9 When you hear the abandon ship alarm which consists of one long and one short and blast repeated continuously, please act in the same manner as under the general emergency alarm.

                                2.1.10 During the voyage you may hear some other sound signals. These are exclusively for the information of the crew. Please, act only if you hear the general emergency alarm or the abandon ship alarm.

                                2.1.11 If you have any questions regarding safety, do not hesitate to ask any of the ship's officers or crew.

                                2.2 Briefing on how to dress and what to take to assembly stations

                                2.2.1 Take your lifejacket and a blanket.
                                You will find your lifejacket under your bed.

                                2.2.2 Put on warm clothing, strong shoes and head covering whatever the weather. No high heeled shoes.

                                2.2.3 Do not forget personal documents, your spectacles and medicine if necessary.

                                2.2.4 Do not return to your cabin to collect your property.

                                2.3 Performing roll call

                                2.3.1 At your assembly station one of the officers/crew will perform a roll call.

                                2.3.2 The officer/crew will say "This is a roll call", and he will call the passengers individually by their names.

                                2.3.3 When your name is called, please answer loudly "here".

                                2.3.4 If one of your cabinmates is not able to attend the roll call, please inform the officer/crew immediately.

                                2.4 Briefing on/demonstrating putting on lifejackets

                                2.4.1 (dependent on type of lifejacket used)
                                  - pull lifejacket over your head
                                  - tighten strings well
                                  - pull strings around your waist and tie in front. 2.4.2 Follow closely the demonstration given by the officer/crew. The crew members will help you if necessary.

                                  2.4.3 Carefully study the demonstration in the pictures in your cabin.

                                  2.4.4 Carefully study the demonstration in the diagram at the assembly station.

                                  2.5 Instruction on how to embark and behave in lifeboats/liferafts, giving corresponding orders

                                  2.5.1 Embark lifeboat/liferaft only when ordered by an officer/lifeboatman.

                                  2.5.2 Clear entrance of the lifeboat/liferaft when embarking.

                                  2.5.3 Do not push each other when embarking/disembarking the lifeboat/liferaft.

                                  2.5.4 Hold on to ropes or to your seat when lowering/hoisting.

                                  2.5.5 Sit down in the lifeboat/liferaft immediately.

                                  2.5.6 Keep your lifejackets on.

                                  2.5.7 Provisions and drinking water will be distributed by an officer/lifeboatman only.

                                  2.5.8 Strictly obey all instructions given by the officer/lifeboatman.

                                  2.5.9 Discipline in the lifeboat/liferaft is of vital importance.

                                  2.6 On-scene measures/actions in lifeboats/liferafts.

                                  2.6.1 Keep a sharp lookout for persons in the water.

                                  2.6.2 Have a line/hook/knife/lifebuoy ready.

                                  2.6.3 Do not remove your shirts/long trousers/head covering.

                                  2.6.4 Pump out the water/free the lifeboat/liferaft from water.

                                  2.6.5 Who needs medical first aid?

                                  2.6.6 Everybody will get the same ration of provisions and water.

                                  2.6.7 Warning! Do not drink sea water whatever the situation.

                                  2.6.8 We will send a distress radio call.

                                  2.6.9 We will fire rockets/use smoke buoys/ ..... to attract attention.

                                  2.6.10 We will join the other lifeboats/liferafts.

                                  3 Attending to passengers in an emergency

                                  3.1The ship was abandoned in position .... due to fire/grounding/collision/inrush of water/ heavy list/serious damage/ ........ .

                                  3.1.1 Keep calm. There is no reason to panic. The officers/lifeboatmen know exactly what to do.

                                  3.1.2 There are enough life-saving appliances for everyone on board.

                                  3.1.3 Rescue Co-ordination Centre/ships in the vicinity have already been informed of our situation.

                                  3.1.4 Ships/helicopters/airplanes are coming to our rescue.

                                  3.1.5 Ships/helicopters/airplanes will reach us within ...... hours.

                                  3.1.6 We have radio contact with rescue craft.

                                  3.1.7 There are enough provisions and drinking water for 48 hours.

                                  3.1.8 You obtain medicine for seasickness from the lifeboatman.

                                  3.2 Escorting helpless passengers

                                  3.2.1 ...... persons are missing.

                                  3.2.2 Search all cabins/WC/showers for missing persons.

                                  3.2.3 Assist those who need help.

                                  3.2.4 Help children, elderly, disabled, injured or sick persons with lifejackets.

                                  3.2.5 Give assistance when entering lifeboats/liferafts.

                                  3.2.6 We require warm clothing and blankets for he children/elderly/disabled/injured/sick.

                                  3.2.7 We require a stretcher for the disabled/injured/sick.

                                  3.2.8 All persons, please move closer. The elderly/disabled/injured/sick need room to lie down.

                                  3.2.9 All persons, please, be quiet. The children/sick need rest.
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